Terms

TERMS & CONDITIONS

When booking services provided by VIP Service, you confirm that you have read the following terms and conditions. The terms and conditions apply to all services offered by VIP Service Rafał Jabłoński and VIP SERVICE POLAND SP Z O O SPÓŁKA KOMANDYTOWA.

Payment

Prices for night services (between 10:00 pm and 6:00 am) and during the holiday season are subject to an additional 20% of the order value. Any changes to previous reservations may generate additional fees.

All payments should be proceeded prior to the service, in accordance to the booking and cancellation conditions.

We do not store client’s credit cards or share any personal data with third parties.

Car rental prices include driver services and fuel costs. Parking fees and road tolls are set individually depending on the type of order.

All prices are quoted and collected in the Polish currency (PLN). Payment in a foreign currency (USD or EUR) should be reported beforehand, preferably when placing an order or directly to a driver before a service is started. The amount due will be converted according to the NBP exchange rate when placing an order or on the day of service, depending on when a client reports the will to make payment in a foreign currency.

Payment for services is possible in cash, by credit card or bank transfer. We accept card payments: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro, Dinners Club and American Express. When paying by American Express credit card, you will be charged an additional 5% of the total service amount.

International money transfers include extra charges paid by the contracting authority.

Waiting time

The cost of airport transfers includes a 60-minute waiting time at the airport - we monitor the flight progress based on the information provided by the client. Additional fees may appear after exceeding the waiting time, then the cost is charged on the basis of the hourly fee.

A 15-minute waiting time is included in the cost of the service in the case of a city transfer (from point A to point B). Further waiting time will be calculated on the basis of the hourly charge.

Damages and malfunctions

In the event of mechanical damage of the vehicle during transfer, the damaged vehicle will be replaced with the vehicle of the same or a higher class.

Vehicles and passengers travelling them are fully insured, but client’s personal belongings are their own responsibility. VIP Service is not responsible for any loss or damage of those items.

Customers take full financial responsibility for any damage caused by themselves and other people traveling with them in the vehicle within the rental time.

TERMS OF BOOKING

Reservations and changes to reservations already made are accepted by e-mail (info@vip-service.pl or biuro@vip-service.pl) in advance. Although we are available 24/7/365, it is recommended that you confirm every inquiry sent outside the standard office hours (9:00 AM - 6:00 PM), and during the holiday season by calling us. If the order needs to be processed in less than eight hours, please contact us at +48 693 70 60 60.

All information regarding changes to existing reservations, making a new booking or cancellation must be sent to info@vip-service.pl or biuro@vip-service.pl. If the commissioning party does not receive confirmation of receipt of the message from the service provider, please contact us by phone.

TERMS OF CANCELLATION

Free of charge cancellation can be performed:

  • 24h before a service is started – for passenger cars like sedan or Van
  • 48h before a service is started – for SUVs, buses and cars and wheelchair accessible vehicles
  • 72h before a service is started – for coaches and mini coaches

The cancellation at a later date than mentioned above is connected with incurring 100% of the costs of the ordered service.

Special orders of vehicles or services:

  • Wedding car reservations can be canceled 14 days prior the service (not applicable to the deposit). Later cancellation is payable and involves the incurrence of 100% of the cost of the booked service.
  • Reservations of tours and tour guides can be canceled cost-free 48 hours prior the service. Subsequent cancellation is payable and involves the incurrence of 100% of the cost of the booked service.
  • In connection with the booking of a trip or transport, the organizer will bear the actual cost of booking seats, tickets, etc. with no return policy. In the case of cancellation, the commissioning party will cover 100% of the booking costs.
Insurance

It is strongly recommended that you have adequate insurance during the holidays. We do not provide travel insurance. The client should organize it on their own. The insurance should cover cancellation fees, loss of deposit, unexpected shortening of holidays, luggage and medical expenses. Customers bear full responsibility for organizing their own insurance.

Public holidays

During local or national holidays or special events, on specific days and during religious holidays, certain facilities, such as museums, churches, restaurants, sightseeing tours, hotels and shopping may be limited or unavailable. Alternatives will be offered whenever possible. We cannot be held responsible for any road closures, necessary changes to the route or restrictions for any reason beyond our control.

Terms of service

We reserve the right to refuse to carry passengers who appear to be under the influence of alcohol or drugs, as they may become a threat to our drivers and vehicles.

Smoking (including e-cigarettes) in our vehicles is strictly prohibited. Penalties for breaking this rule amount to 800 PLN (200 EUR).

The minimum rental period of a car and van is 3 hours; buses, mini buses and coaches - 4 hours, while the Mercedes of the VIP sprinter and Maybach limousine are 5 hours (except airport transfers). The hourly rate includes a limit of up to 15km to be used, unless otherwise stated or stated.

We make effort to ensure that the booked vehicle arrives on time, but we cannot be held liable for delays or losses that occur and are beyond our control, for example, closing of roads at the last minute, dangerous road conditions, traffic jams, weather conditions, accidents etc.

We reserve the right to replace the agreed driver or vehicle with others in the event of unforeseen circumstances, but we guarantee to deliver the same or a higher-class vehicle.

Special needs and health problems

If the client suffers from movement disorder or has special needs due to illness or disability, he must inform us before confirming the reservation so that we can consider the appropriateness of the arrangements and / or booking. We strive to take into account the special needs of disabled travelers. We strongly recommend that a qualified and physically fit person accompany travelers who need such assistance. Not all sites support wheelchairs, some locations and sightseeing-related activities require sitting or walking long distances, sometimes on unpaved or cobbled streets. We are not responsible for unaccomplished parts of the sightseeing program due to the client’s inability to participate.

Roszczenia i Reklamacje

In the event of any problems during the service, please contact the office immediately info@vip-service.pl or call us +48 693 70 60 60 in order for us to resolve the situation immediately.
If you prefer to inform us at a later date, please do so within 7 days after the end of service. After this time, no complaints will be considered.
Vip Service keeps a record of lost and found items in its office and will do best to return all the items left in our vehicles.

Data protection policy

To process your booking and make sure that the services ordered by the customer run smoothly and meet their requirements, we must use the information provided such as name, surname and address, as well as any special needs / requirements, etc.

We take full responsibility for providing appropriate security measures to protect your personal data.

Customer Acceptance

The customer declares that he understands and accepts the conditions described on this page.
The customer agrees to the processing of personal data provided in the contact form for commercial and marketing purposes by VIP Service.

Conditions may vary at any time without prior notice, please check this page for updates, changes or additions.